With the continuing reduction in costs of outsourcing and the pressing demand from businesses on IT departments to increase service availability IT departments are now treated as third party service suppliers!This shift in approach has added additional pressure and accountability on IT departments to control costs and to improve the quality of services delivered.
Guidance is sought through Best Practice and ITIL® to assist IT departments in meeting current and future business demands.Being treated as a third party service supplier will come as a new and shocking concept for most internal IT departments. In the past accountability was part of the businesses responsibility and IT departments delivered what they could within the current constraints with no real repercussion; now the responsibility and accountability sits completely within IT, Businesses are demanding results. And if results are not delivered there are repercussions!
- Replacement of IT management
- Replacement of IT support staff
- Outsourcing part or all of the IT department
Global Technology Solutions understand these pressures and using our skills and experience working within both the internal and outsourced IT supplier environment we can quickly assist organisations in identifying and designing an appropriate Service Improvement Programme to adopt Best Practices, take control & improve services delivered to meet the current and future demands of the business.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.