Global Technology Solutions

Job Details

Service Desk IT Support Analyst - SC Cleared

Salary: £13

Start Date: Wed, 15th Apr 2020

Job Category:

Position Type:

Location: , Cambridgeshire

Vacancy Added On: Fri, 22nd May 2020

Job Ref No: 3013

Detailed Job Specification:

We have a fantastic opportunity for experienced Call Centre / Service Desk Analysts in the Hampton, Peterborough.


You will hold live SC level security clearance for this role.

You will need to have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Ideally with an interest in Network and relevant qualifications.

Various Shifts. Including weekends. 7.5 hour shifts. Hours 07:00 – 21:00 and will includes weekends - 37.5 hours per week.

Contracts min 3 months, with a view to going perm.

Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.

• 1st Line Support of Wintel / Retail and Hardware related incidents.
• Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
• Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
• Proactively keeping Customers informed on incident or request status and progress.
• Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
• Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
• Resolve >60% of incidents logged as a First Time Fix


If you have the above skills and experience please apply now!


  Back To Search Results

Apply Now


First Name* 

Surname* 

Address*

Telephone No.**

Email Address*

Date Of Birth*

Availability

C.V. Upload (.doc, .pdf, .rtf, .txt)


* Required field
** Please give either Home, Work or Mobile Number.

Site Designed & Build: JARweb