Global Technology Solutions

Job Details

3rd Line Support Analyst/Network Support

Salary: 40-45k

Start Date: Sat, 22nd Feb 2020

Job Category:

Position Type:

Location: , Hertfordshire

Vacancy Added On: Wed, 12th Feb 2020

Job Ref No: 4216

Detailed Job Specification:

We have an exciting opportunity for a 3rd Line Support Analyst/Network Analyst to join a blue chip company in Watford.

Essential Skills/experience required for a 3rd Line Support Analyst/Network Analyst;

Technical requirements

• Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS
• Experience of Windows based administration tools such as Active Directory, Group Policy and SCCM
• Knowledge of Microsoft Server technology and infrastructure platforms including Windows server operating systems (2003/2008/2012), Exchange, SQL, and Citrix
• Knowledge of technical analysis, implementation, configuration, and upgrading of network infrastructure consisting of Cisco network LAN, WAN equipment and Cisco Wireless Infrastructure
• Knowledge of technical analysis, implementation, configuration, and upgrading of virtualised server infrastructure based on VMware vSphere
• Knowledge of technical analysis, implementation, and configuration of NetApp SAN
• Knowledge of cloud-based services and disaster recovery
• An understanding of the Office 365 services and applications. Specifically; Exchange online, SharePoint Online, Azure AD and OneDrive
• Experienced in network administration of Cisco firewalls and HP switches
• Knowledge of 2FA platforms and how they integrate with existing services
• Experience of dealing with email and web filtering systems and appliances
• Understanding of ITIL, including incident management, change management and configuration management

** Any certifications in any of the above-mentioned technologies or systems is highly desirable **


Person specification required for a 3rd Line support engineer;

• At least two years of experience in a 3rd line/infrastructure/ network support role
• Strong working knowledge and experience with Networks is essential
• Experience with Cisco, routing and switching from a management, admin and support point of view
• Considerable technical problem solving and analytical skills
• Ability to provide analytical, technical, and administrative support in planning, designing, and implementation of information technology hardware, software, and network components
• Approachable, team player, friendly and courteous with a patient and customer focused attitude/ethos, and able to communicate clearly and professionally via email, phone and in person across all levels of the organisation
• Ability to prepare detailed written instructions and documentation, with a high attention to detail
• Excellent communicator, possessing the ability to communicate with staff of all levels, as well as external suppliers
• A willingness to adopt new technologies and make suggestions on how the current catalogue of IT systems and services can be improved
• The ability to quickly learn new operating procedures and maintain established systems
• Commitment to equality and diversity in all aspects of the company’s activities and IT service delivery

** Current or previous working network experience on a service desk is needed for this role**

So if you are an experienced 3rd Line Support Analyst/Network Analyst with the above skills/experience and are looking for a new challenge then please apply now!


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