Global Technology Solutions

Job Details

Field Service engineer /HARDWARE SERVER HP/Sun/IBM

Salary: 25-30k p/a

Start Date: Sat, 12th Oct 2019

Job Category:

Position Type:

Location: , Leicestershire

Vacancy Added On: Tue, 1st Oct 2019

Job Ref No: 5000b

Detailed Job Specification:

ield Service Engineer

We are looking for an experienced Field Service Engineer to join a blue chip organisation in Leicester

The Field Service Engineer will be responsible for providing the technical skills to support our customers both onsite and remotely. Demonstrating wide ranging technical knowledge, troubleshooting skills in all areas and operating within strict timescales are key components of this role.

Duties and responsibilities;
● 1st to 3rd line technical support assisting the service desk and other engineers on technical calls
● On-site and remote support of customer faults
● Site visits to assess, maintain and swap non-functional equipment
● Installation and maintenance of PC, Server, Storage and Networking hardware as and when required
● Provide analysis and consultation based on customer requirements
● Ability to diagnose problem causes and identify the most appropriate / robust fix
● Taking responsibility for fault calls ensuring a solution is reached and completed with SLA
● Follow company processes to ensure continuity for customers and colleagues at all times
● Basic level System Administration.
Skills & attributes;
● Previous experience implementing Server, PC and Networking maintenance within a field service team
● Experience in working with Appasure, Windows Enterprise, Sonicwall.
● Good Server, PC and general hardware knowledge
● A flexible approach to work and being prepared to 'go the extra mile' to exceed customer expectations
● Experience working within a customer facing role
● Well organised with excellent spoken/ written communication skills
● A confident ability to work in a fast paced environment

Applicants must be able to demonstrate in depth knowledge of one or more of the key technical areas:

● HP ProLiant
● IBM X Series, IBM I series / P series /storage servers
● Sun V/T series, 3100/7000 range
● EMC VNX, Vmax
● HP Blades and Chassis, HP MSA/EVA
● Dell PowerEdge, Dell Storage
● Dell EqualLogic / MD1000-3000 / P6000/ Compellent Storage

● Current full and valid driving license
● UK wide travel
● Working outside of normal business hours during periods of implementation
○ Hardware support on a shift system covering 24 X 7 X 365

So if you’re looking for your next Exciting Field Engineer opportunity please apply today!

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