Global Technology Solutions

Job Details

Technical Desktop Support Engineer T3 BUSS - Banking Sector

Salary: £50,000 - £60,000 + 10% shift allowance + benefi

Start Date: Thu, 11th Apr 2019

Job Category:

Position Type:

Location: , London

Vacancy Added On: Wed, 10th Apr 2019

Job Ref No: 3401

Detailed Job Specification:

We have a fantastic opportunity for a Tier 3 Technical Desktop Support Engineer, who has experience working in the Banking industrial dealing within the Sales and Trading area. 


The job role is an experienced desktop support specialist with a minimum of 5 years’ software experience dealing with critical business systems in a front office environment, to work in a Sales and Trading area in accordance with SLA/OLA definitions and target Demonstrates high levels of customer care and behavior at all times. 


The role is working a shift pattern, hours between 7am -7pm. 8 hr day, rota bases. There is a 10% shift allowance on top of the basic salary. 


Responsibilities for the Tech III BUSS Desktop Support Engineer: 


 Development and transition of IT products and sub-systems into end-user and operational environments. 

 Level 1 testing and deployment of new software into the environment. 

 Level 3 escalations for complex technical issues and root cause analysis. 

 Effectively use and manage Service Now to handle and update calls. 

 Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. 



Skills Needed for the Tech III BUSS Engineer: 

Experience working in finance industry, investment banking. 

 Desk side support technical experience operating within a complex environment with demonstrable experience in providing third level technical support within a team. 

 Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation. 

 Broad understanding of professional financial management and project management techniques. 

 Experience in the leadership of resources required in the delivery of small work packages. 

 Broad Knowledge of undertaking projects in Finance Industry 

 Excellent communication and interpersonal skills 

 Well-developed negotiating skills. 

 Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills. 

 An excellent understanding of ITIL Service Support and Delivery disciplines and methodologies 

 Experience using a help desk call management system 

 Ability to work well under pressure and to tight timescales 

 Excellent communication, interpersonal and customer care skills 

 Strong Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN, Exchange 2007/10. MCSE qualification is desirable. 

 5 Years minimum software experience dealing with critical business systems. 



If you have the above skills and experience please apply now!

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