Technical Desktop Support Engineer T3 BUSS - Banking Sector
Salary: £50,000 - £60,000 + 10% shift allowance + benefi
Start Date: Thu, 11th Apr 2019
Location: , London
Vacancy Added On: Wed, 10th Apr 2019
Job Ref No: 3401
Detailed Job Specification:
We have a fantastic opportunity for a Tier 3 Technical Desktop Support Engineer, who has experience working in the Banking industrial dealing within the Sales and Trading area.
The job role is an experienced desktop support specialist with a minimum of 5 years’ software experience dealing with critical business systems in a front office environment, to work in a Sales and Trading area in accordance with SLA/OLA definitions and target Demonstrates high levels of customer care and behavior at all times.
The role is working a shift pattern, hours between 7am -7pm. 8 hr day, rota bases. There is a 10% shift allowance on top of the basic salary.
Responsibilities for the Tech III BUSS Desktop Support Engineer:
Development and transition of IT products and sub-systems into end-user and operational environments.
Level 1 testing and deployment of new software into the environment.
Level 3 escalations for complex technical issues and root cause analysis.
Effectively use and manage Service Now to handle and update calls.
Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
Skills Needed for the Tech III BUSS Engineer:
Experience working in finance industry, investment banking.
Desk side support technical experience operating within a complex environment with demonstrable experience in providing third level technical support within a team.
Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation.
Broad understanding of professional financial management and project management techniques.
Experience in the leadership of resources required in the delivery of small work packages.
Broad Knowledge of undertaking projects in Finance Industry
Excellent communication and interpersonal skills
Well-developed negotiating skills.
Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills.
An excellent understanding of ITIL Service Support and Delivery disciplines and methodologies
Experience using a help desk call management system
Ability to work well under pressure and to tight timescales
Excellent communication, interpersonal and customer care skills
Strong Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN, Exchange 2007/10. MCSE qualification is desirable.
5 Years minimum software experience dealing with critical business systems.
If you have the above skills and experience please apply now!