Global Technology Solutions

Job Details

Onsite Services Engineer - Break Fix / IMAC - Shift

Salary: £28,000 - £28,000 + 10% shift allowance

Start Date: Thu, 14th Feb 2019

Job Category:

Position Type:

Location: , Wiltshire

Vacancy Added On: Tue, 29th Jan 2019

Job Ref No: 4009

Detailed Job Specification:

We have a fantastic opportunity for an experience Engineer, providing onsite services for a prestigious client in Swindon. 

 

This is a shift based role. 

 

You will Provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.

 

Main Responsibilities of the Onsite Services Engineer. 

 

• To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user

• Perform Break fix on all desktop equipment

• To perform IMAC activities

• Complete all allocated calls and maintain regular contact with call scheduler

• To diagnose problems accurately using all the available resources and technical knowledge

• To provide timely, quality solution keeping the customer updated and escalating if required

• Refer to relevant procedures to perform role

• Ensure administration is satisfactory and up to date

• To carry out other tasks as requested by Team Leader

• Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.

 

Knowledge, Skills, Experience of Onsite Services Engineer:

 

Knowledge / Skills

• PC literate

• Customer liaison skills

• Interpretation of data & actions

• Decision making.

• Windows OS literate 

• Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls

• Experience with Active Directory (not essential)

• Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives 

• Experience with network fault troubleshooting

• Experience with Network builds 

• Experience with network printer installs and configuration

• Experience with Microsoft applications in particular Office Suite, Visio/Project 

• Experience with VPN and remote work on machines

• Good troubleshooting skills

 

 

Experience

• IT engineering experience – 2 years

• A good understanding of analytical troubleshooting

• A good understanding of networks and windows Operating systems

• Must be able to diagnose and repair desktops and laptops

• Desktop and laptop accreditation desirable

• Knowledge of specific customer software

 

Behaviours

• Team player

• Co-operative/flexible

• Pays Attention to detail

• Can work under pressure

• Tact & diplomacy

• Good time-keeping

• Good Communication skills

• Customer Care Skills

• Adhere to health & safety procedures

 

If you are a dynamic Engineer, looking for a new challenge and have the outlined skill and experience please apply now! 

 


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