Global Technology Solutions

Job Details

Technical Service Delivery Manager

Salary: up to £45k plus Ben

Start Date: Fri, 21st Dec 2018

Job Category:

Position Type:

Location: , London

Vacancy Added On: Wed, 5th Dec 2018

Job Ref No: js 6788

Detailed Job Specification:

Technical Service Delivery Manager- City of London 

Our client is looking for a vibrant, enthusiastic Technical Service Delivery Manager with a “can do” attitude to manage one of their key accounts in from their customers office located in London. 

This is a new position and a fantastic opportunity for a candidate to join our clients growing team. The ideal candidate will have experience of delivering IT services into an international customer. 

As a Technical Service Delivery Manager you will: 
• Work closely with the Head of Service Delivery in defining the technical and 
business strategy and account plans for their area of responsibility. 
• Manage the operational delivery of contracted services to the nominated contracts to 
ensure that SLA’s and KPI’s as defined in the relevant contracts are met or 
• Improve customer satisfaction to meet or exceed our clients customer satisfaction 
• Continually evaluate the service and service provision and make improvements. 
• Identify the root cause of issues and find solution to remediate them in line with 
ITIL’s Problem Management discipline. 
• Promote our clients capabilities to the customer, identify sales opportunities and 
then work with the bid team to execute these opportunities. 
• Conduct regular customer reviews to ensure that all operational deliverables are 
being achieved and client satisfaction is maintained. 
• Collaborate with the Account Manager to achieve annual revenue and margin targets. 
• Facilitate the growth of the nominated contracts by exploiting incremental revenue 
or cost saving opportunities. 
• Identify opportunities and work with the Account Manager and bid team to execute 
these opportunities. 
• Control and manage the operating budget for each customer contract within area of 
• Collaborate with the various teams to ensure that their performance is aligned to 
what is required to deliver the services. 
• Manage the onsite engineering team to deliver the contractual obligations in the 
most efficient and effect way ensuring process adherence and skill-based 

As a Technical Service Delivery Manager you will have: 

• Demonstrable experience in the IT field and / or project service industry for role 
holder to perform fully and effectively in the job with a thorough understanding of 
the following functions: 

- Customer Account Management 
- Operational Management 
- Man Management 
- Service Management 
- Project Management 

• Proven track record of technical acumen within the Desktop IT platforms: 
- Windows 7 and Windows 10 and associated corporate roll outs 
- Office 365 and all variants of Office 
- Apple Mac experience in a corporate environment 
- Mobile devices in a corporate environment 
- Management of PC estate using tools such as SCCM/ Landesk 

• Man management experience especially of distributed teams 
• Experience in matrix managed organisations 
• Strong presentation skills 
• Strong interpersonal skills 
• Influencing and negotiation skills 
• Excellent relationship builder 
So if you are a Technical Service Delivery Manager looking for your next exciting career move please apply now!

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