Global Technology Solutions

Job Details

Service Desk Analyst/ Call Logger

Salary: £110 per day

Start Date: Thu, 6th Dec 2018

Job Category:

Position Type:

Location: , London

Vacancy Added On: Thu, 29th Nov 2018

Job Ref No: js 2779

Detailed Job Specification:

all Logger/First Line Support/Junior Service Desk Support Analyst

A fantastic opportunity has arisen for a Call Logger/First line support/Junior Service Desk Support Analyst to join dynamic, blue chip organisation based at their prestigious offices in London.

As a Call Logger/Junior Service Desk Analyst you will be the face of IT and be responsible for onboarding new users, setting up their profiles making sure everything is setup correctly.
Provide support to the desktop environment, proactively resolving issues through available tools and resources
Work closely with the Service Support Lead and the Service Support Manager to ensure end users enjoy a seamless experience when engaging with IT 
Own and progress call queues and support tasks, ensuring timely resolution within SLA

As a Junior Service Desk Analyst you will have -

- Minimum of One years service desk experience 
-Some knowledge of Microsoft Windows 7 Enterprise 
Microsoft Windows 10 exposure desirable
-Active Directory
-Microsoft Office 2010/13 Professional 
-Microsoft Outlook & Exchange
-LANDesk V9.6 desirable

As a Junior Service Desk Analyst you will have an Outstanding level of customer service and support 

-Sound understanding of and appreciation for the needs of the business user base
-Proven commitment to troubleshooting, diagnostics and root cause analysis
-Technical awareness over a wide range of hardware and software related issues 
-Commitment to the promotion of cooperation and communication within support teams
-Excellent verbal and written communication
-Good negotiating, interpersonal skills 
-Ideally ITIL qualified with the ability to demonstrate sound understanding of service management principles
Any experience of MS Exchange/Xperia phones/Airwatch would be advantageous but not essential. 

So if you are a Call Logger/First Line Support/Junior Service Desk support analyst looking for your next exciting contract please apply now! 

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