Global Technology Solutions

Welcome to GTS Best Practice division

Global Technology Solutions recognise the need for organisations to deliver quality service to the business in the ever changing environment of service management. Taking this into consideration GTS created the newly formed Best Practice Division in order to support current and future clients in delivering quality services and service improvement. Recognising the demand and the shift in the Market GTS brought in a number of experienced Service Management Consultants to train staff and support the current recruitment services to ensure recruitment consultants are empowered and qualified to review service management candidates and also offer a number of Best Practice Consultancy services and training.

Global Technology Solutions have built on the already successful recruitment and resource services to compliment ITILĀ® Best Practice by offering the following services.



Service improvement

With the continuing reduction in the cost of outsourcing and the pressing demand from businesses on IT departments to increase service availability, IT departments are now treated as third party service suppliers!

This shift in approach has added additional pressure and accountability on IT departments to control costs and to improve the quality of services delivered. Guidance is sought through Best Practice to assist IT departments in meeting business demands. Read more >


Benefits of certification

Stating the fact that services need to be improved is an easy one to make but putting it into practice is where the difficulties start.

IT departments and organisations understand that ITIL Best Practices should be adopted to improve services and have initiated a number of (expensive) projects but realised little tangible benefit.

Where do you start with Service Improvement? Read more >

ISO/IEC 20000

ISO/IEC 20000 has been global recognised as the control for Service Management, Gartner quoting:


"The new ISO/IEC 20000 (BS15000) standard is set to become a cornerstone for improving the management of external services providers"

"By 2008, ITILĀ® compliance will be a buying criteria in 75% of the relevant IT sourcing decisions"

Source: Gartner Inc., G00138852, ISO/IEC 20000 Has an Important role in sourcing management

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

More about ISO 20000 Certification >

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